Contact Us

We're Here to Help


Have questions about custom suits or need assistance? Our team is ready to help you create the perfect wardrobe.

📞

Phone Support

Speak directly with our expert team

+1 (336) 590-3806

Hours:
9:00 AM - 8:00 PM
(Hong Kong Time)

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Email Support

Get detailed assistance via email

wiaifit@gmail.com

Response Time:
Within 24 hours

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Live Chat

Instant answers to your questions

Chat with us now

Available:
Monday - Sunday
9:00 AM - 8:00 PM HKT

客服团队

Frequently Asked Questions


How long does it take to receive my custom suit?

Standard delivery takes 2-3 weeks globally (approximately 7 days shipping time). Express service is available for delivery within 8-17 days.

What if my suit doesn't fit perfectly?

We offer free alterations within 30 days of receiving your order if adjustments are needed due to our measurements or production. We're committed to ensuring your complete satisfaction.

How do I take my measurements?

We provide a comprehensive online measurement guide with detailed instructions and video tutorials. You can also schedule a video consultation with our expert tailors for personalized assistance.

Can I track my order?

Yes! Once your order ships, we'll send you tracking information via email. You can monitor your package through our online tracking system or directly on the DHL/FedEx website.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your custom suit, please contact us within 7 days of receiving it to discuss options.

联系方式

Send Us a Message

Have a specific question or special request? Fill out the form below and our team will get back to you within 24 hours.

Prefer to reach out directly?

📧 Email: wiaifit@gmail.com

📞 Phone: +1 (336) 590-3806

全球支持

Worldwide Support

No matter where you are in the world, our dedicated team is here to ensure your custom suit experience is exceptional from start to finish.

Customized process video