Service and Support

 

Exceptional Care

Service & Support


At WIAI, your satisfaction is our priority. We provide comprehensive support throughout your bespoke journey and beyond, ensuring every detail exceeds your expectations.

30-Day Guarantee
Complete satisfaction or your money back
12-Month Warranty
Comprehensive coverage on craftsmanship
Free Alterations
Complimentary adjustments for 60 days
24/7 Support
Always here when you need us

Comprehensive Customer Care

From your first consultation to years of wear, we're dedicated to providing exceptional service at every stage of your bespoke experience.专业客服

Dedicated Customer Support

Our expert team is available around the clock to answer your questions, provide guidance, and ensure your complete satisfaction. Whether you need styling advice or have questions about your order, we're here to help.

  • 24/7 multilingual support team
  • Video consultation available
  • Live chat and email support
  • Dedicated account manager for VIP clients
  • Average response time under 2 hours免费修改

Complimentary Alterations

We stand behind our craftsmanship with free alterations for 60 days after delivery. If any adjustments are needed to achieve the perfect fit, our master tailors will make them at no additional cost.

  • Free alterations within 60 days of delivery
  • Professional fitting assessment
  • Minor adjustments completed within 7 days
  • Convenient pickup and delivery service
  • Lifetime alteration services available品质保证

Comprehensive Warranty

Every WIAI suit comes with a 12-month warranty covering all aspects of craftsmanship and materials. We're committed to ensuring your investment maintains its quality and appearance for years to come.

  • 12-month comprehensive warranty coverage
  • Protection against manufacturing defects
  • Free repairs for covered issues
  • Quality guarantee on all materials
  • Extended warranty options availableProfessional Measurement

Professional Measuring Service

For the ultimate convenience, our expert tailors can visit your home or office to take your measurements. This personalized service ensures absolute accuracy and allows you to experience our fabrics in your own environment.

  • In-home or office measuring service
  • Bring fabric swatches to you
  • Personalized style consultation
  • Flexible scheduling to suit your calendar
  • Available in major cities worldwide

Multiple Ways to Reach Us

Choose the contact method that works best for you

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Live Chat

Get instant answers to your questions from our support team. Available 24/7 for your convenience.

Response Time: Instant
📧

Email Support

Send us detailed inquiries and receive comprehensive responses from our expert team.

Email: wiaifit@gmail.com
Response Time: Within 2 hours
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Phone Support

Speak directly with our customer care specialists for personalized assistance.

Hours: 24/7 Multilingual Support
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Video Consultation

Schedule a face-to-face video call with our style experts for detailed guidance.

Booking: Available by appointment

Frequently Asked Questions

Find quick answers to common inquiries

What is included in the 12-month warranty?
Our comprehensive warranty covers all manufacturing defects, fabric issues, and craftsmanship concerns. This includes button replacement, seam repairs, and any structural issues that arise from normal wear.
How do free alterations work?
Within 60 days of receiving your suit, you can request complimentary alterations if any adjustments are needed. Simply contact our support team to arrange a fitting assessment, and we'll make the necessary modifications at no charge.
What if I'm not satisfied with my suit?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your suit, contact us within 30 days of delivery for a full refund or remake. Your satisfaction is our top priority.
Do you offer international support?
Yes! We provide worldwide support in multiple languages. Our customer care team is available 24/7 to assist clients globally, and we offer international shipping and measuring services in major cities.
How can I care for my bespoke suit?
We provide detailed care instructions with every suit, including professional dry cleaning recommendations, storage tips, and maintenance guidance. Our support team is also available to answer any care-related questions.

Need Assistance?

Our dedicated support team is ready to help you with any questions or concerns. Contact us today and experience the WIAI difference in customer care.

Customized process video